Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@e-furniture.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@e-furniture.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@e-furniture.in.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@e-furniture.in. Please note that returns will need to be sent to the following address: Shop No. 01, Kalli Palya,
Jakkur, Near Temple,
Yelahanka, Bengaluru, Karnataka – 560064, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@e-furniture.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@e-furniture.in.

Return & Refund Policy

At Royal E Furniture Home Solutions India Pvt Ltd, we strive to provide high-quality furniture and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1.⁠ ⁠Returns

Standard Products: Returns are accepted within 7 days of delivery if the product is damaged, defective, or incorrect. The product must be unused, in its original packaging, and in the same condition as delivered.

Custom/Personalized Products: Custom-made or personalized furniture orders are non-refundable and non-exchangeable, except in cases of damage or defects during manufacturing or shipping.

2.⁠ ⁠Refunds

Refunds are processed only after the returned item has been inspected and approved by our quality team.

Approved refunds will be issued via the original payment method within 7–10 business days.

Shipping charges are non-refundable, unless the product delivered was damaged or incorrect.

3.⁠ ⁠Damage During Delivery

If a product is damaged during delivery, please report it within 7 days of receiving the product.

Provide clear photographs of the damaged product and packaging to sales@e-furniture.in
.

We will facilitate replacement, repair, or refund at our discretion based on the assessment.

4.⁠ ⁠Process to Initiate a Return

Contact our support team at sales@e-furniture.in
 with your order details and reason for return.

Our team will provide instructions for return shipping or pickup.

Products must be returned in their original packaging with all accessories and documentation.

5.⁠ ⁠Non-Returnable Items

Custom-made or personalized products (unless damaged or defective)

Products without original packaging or showing signs of use

Clearance or sale items marked as non-returnable

6.⁠ ⁠Exchanges

Exchanges are treated as a return followed by a new purchase.

Availability of the replacement product is subject to stock.

7.⁠ ⁠Contact Information

For any queries or to initiate a return, please contact us:

Legal Name: ROYAL E FURNITURE HOME SOLUTIONS PRIVATE LIMITED
Trade Name: ROYAL E FURNITURE HOME SOLUTIONS PRIVATE LIMITED
Constitution of Business: Private Limited Company
GSTIN: 29AANCR7964A1ZX
Type of Registration: Regular
Date of Registration: 03/09/2024
Period of Validity: From 03/09/2024 – Not Applicable

Principal Place of Business:
Shop No. 01, Kalli Palya,
Jakkur, Near Temple,
Yelahanka, Bengaluru, Karnataka – 560064, India

Managing Directors / Key Managerial Persons:

Iqra Aqdas – Director, Karnataka

Affan Wajid – Director, Karnataka

Jurisdictional Authority:
LGSTO 152 – Bengaluru
Assistant Commissioner: Maruthiprakash Prameela